Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at tropicalmiss@mail.com

Payment Options

Option 1: PAY BY BANK TRANSFER

A bank transfer payment method allows a transfer of funds from your bank account to Tropicalmiss bank account.

Please note a processing fee might apply to your transaction from your bank. Transfer lead times also varies between different bank organisation. Please refer to your respective bank.

Please note that delivery will be made upon clearance of your transaction. Your order will have to be collected at your local post office chosen.

Please include your order number and name on your payment transfer.

  • Bank : MCB
  • Account Name: Karuna Dabydoyal
  • Account number:  000443359326   

Delivery  will be processed as soon as your payment has been received. Order placed on the week end will be processed on the next business day.

Option 2: PAY BY CASH ON DELIVERY ( COD )

PICK UP DETAILS

An invoice will be emailed to you so that you can take to the post office as proof of purchase. You can call your chosen Local Post office as well as drop by after 3 days on order placed.

Pick Up by Cash on Delivery (COD) at your Local Post Office

For pick up time,opening hours and day, please check with your Local Post Office

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to Mauritius Post.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tropicalmiss@mail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tropicalmiss@mail.com

Shipping

To return your product, you should email us at tropicalmiss@mail.com for advised how to return your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Technical Support

For technical support please email us on: tropicalmiss@mail.com
or call us on + (230) 5802 8411.
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